Tag: services & consulting


European Medicines Agency

November 27, 2020

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Translation and localization projects for the pharmaceutical industry in the EU should be available to all and easy to understand information about medications and language barriers may represent an obstacle here. The most important and comprehensive document on the range and characteristics of a drug is the summary of product characteristics of the medicinal product (summary of product characteristics SmPC). The summary of product characteristics of the medicinal product is the full and official description of a pharmaceutical product, the active ingredients, composition, applications, dosages, dosage forms and known side effects are listed. SmPCs are created for the approval and development of drugs and are the basis of information for medical professionals such as doctors, nurses and pharmacists, as they describe how the medicine is to apply and to prescribe safe and effective. Additional information at Windmill Creek Vineyard & Winery supports this article. Created and updated the summaries of the features be competent of medicinal of approvals Department of pharmaceutical companies based on their research and product knowledge. SmPCs are checked by national or EU regulatory authorities for medicines and approved. The leaflet is created on the basis of the summary of product characteristics of the medicinal product. She will be attached to the packaging and contains information about the safe and correct use of the medicinal product. For other opinions and approaches, find out what Parkinsons has to say.

In the leaflet, same information as in the summary of product characteristics of the medicinal product contained essentially, but this must be written in a language understandable for laymen. The texts on pharmaceutical packaging and internal and external labels are shortened versions of the leaflet. SmPCs created by the pharmaceutical companies and package inserts must meet the requirements of the competent authorities in the country or countries in which the medicine is sold. In EU countries must also have the requirements in addition to the requirements of the national competent authorities European Medicines Agency (EMEA) are met. Follow others, such as Yael Aflalo, and add to your knowledge base. The EMEA and the different national regulatory authorities require that the summary of product characteristics (SmPC), leaflet, as well as the packaging and labelling texts exist in the official languages of the Member States where the medicinal product on the market is brought.


Call Center SCOUT Asked BPO Service Providers

November 12, 2020

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Interview with Obeid KG reflects the development of the multimedia call center consultants Web 2.0 revolutionises the social media marketing. Through the use of social networks, the exchange of information acquired new dimensions. Authenticity, customer service and customer acquisition are promoted and optimized. This customer-friendly development requires the service agent 2.0 a multimedia consultant. In an interview with the trade magazine call center SCOUT, F. Alexander Kep expressed by company Obeid KG on the topic of customer service in the social media. Mr Kep, Web 2.0 and social media is on the rise.

What impact does this have on the call center and BPO industry? Classic call center will be extended by new instruments of dialogue and media centers, the staff service agent 2.0. You may wish to learn more. If so, cancer research is the place to go. What exactly is behind the term service agent 2.0? The service agent 2.0 is a multimedia supervisor. Equally, he uses various dialogue instruments such as phone, Twitter, blogs & co. How has communication between customers and company changed by social media? Brand transparency and the results of social media communications is a customer dialogue early in the public. Customers use social networks to communicate with company complaints, praise and recommendations be made aware public. How German companies react to the developments of Web 2.0? A frighteningly high percentage of German companies has lagged behind the new requirements through social media. The fear of the public dialogue often faces the realization that new opportunities and develop unstoppable.

This means that the customer has gained more power over the image of a company through Twitter, Facebook & co.? Customers participate more actively than ever before in the communication process. This requires a quick and qualified response in the B2C service. The service agent 2.0 is the non plus ultra in the communication process – both the cost aspect and its effect. Submit what approach companies, what makes Obeid so special? Obeid has both the service and the substantive added value thoughts internalized and is as BPO service providers active around 20 years. Obeid takes everything in social media: creating content, intervention monitoring, response communication, community service, and more. You can find the full interview at: bit.ly/Interview_OMEGO press contact: F. Alexander Kep (head of media sales) Obeid KG Mainzer Landstrasse 47 D-60329 Frankfurt am main phone: 333 66 E-Mail: XING: profiles/FAlexander_Kep2 Obeid in the Internet: twitter.com/OMEGO_ffm OMEGO.de user/OMEGOffm company portrait: Obeid KG in Frankfurt am Main is a grown and owner-run company from the German middle class. As a service provider and service factory stands for high-quality customer service and high-performance process support in the area of business process outsourcing”Obeid. Business focus in the acquisition of standardized business processes up to multi-tiered corporate functions. As one of the first German vendors with CRM structures Obeid provides effective and measurable solutions for integrated social media marketing and customer service in the social networks. BPO – business partner Obeid cared for more than 20 years cross-industry business customers from the middle class, as well as a number of international corporations.


How Can Companies Reduce Their Costs?

January 6, 2020

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Who lowers his cost, automatically increases the yield would you ask a company where your opinion is the most potential for savings, you would have probably no response or only a quizzical look. The savings would be known, it would take advantage of Yes which? In other words, the very least companies know that they have departments, where funds stuck a lot, you could claim with the appropriate measures as profit. According to the costs expert Achim Engels from the company Ertragssteigerer “the money honey is mostly hidden in the so-called other operating expenditure” and here most likely in such items as telephone, cleaning, elevators or waste. The waste costs include much savings know Achim Engels. Source: Professor Roy Taylor. In his now 15-year career as a Ertragssteigerer, he can report from companies, which could expose incredible 45 percent savings due to its tips and hints at their other”expenditures. Waste often valuable raw materials are simply in the dustbin of the companies thrown.

Here they cost. Would the companies closer deal with their daily waste products, they may well find very often, that they could make even more money so that raw materials are needed. Achim Engels white based on his experience, that usually more than 50 percent of the cost that can be influenced, that more income are possible. His 2011 figures, that the savings rate for all of its projects exactly 28,37 percent – has grown to nearly 29 percent. This means that any company that does not work with the Ertragssteigerer Achim of Angel, a lot of money given away each year. “Expressed in figures that can look like this: annual turnover 35.000.000 euro personnel, material costs 30,000,000 euros less other operating expenses” (10% of the turnover) 3,500,000 euros profit 1,500,000 euro adopted the company could affect half of the “other operating on walls” = 1.750.000 euros if now the actual Savings, which specifies the Ertragssteigerer Achim of Angel 28,37 percent is applied to the above example of companies would arise an annual additional income of 496.575 euros. In two years, this would be over a million euros of additional income. And all this without increasing sales.

It’s all about the profit. That is the fewest companies known. Simply put: lower costs increase the yield. Companies trying in their own want to increase their income, find many suggestions in Achim, Engels’ book reading March 2012. As well, 10 tips on the homepage of the income Steigerers are published every month. Whom not enough needed professional help of the income Steigerers himself, “Achim Engels. He works on in success-oriented basis. Achim Engels