The PIDAS celebrates its 25th anniversary of Zurich/Vienna/Stuttgart, the 8th July 2012 just in time to the middle of the year the PIDAS commits its 25th anniversary. The service company that specializes in the field of customer service on the development, optimization and operation of service organizations in the business and IT environment, has established since its foundation in Zurich also locations in Basel, Graz, Stuttgart and Vienna. For years, continues to focus the company on growth and focuses on all services along the customer care value chain. In the development of customer experience management (CEM) strategies, PIDAS wants to implement in the future especially the requirements and processes of customer care concepts (CCC). So much potential PIDAS thanks to the experience of the last 25 years, that we will be the leading customer-care company in the near future in the markets where we operate. We will stick to our original vision and our customers all over the world Value chain support from consulting through implementation to operation of service organizations”, explains Helmut fence screen, Chairman of the Board of PIDAS.
We also expect a stable growth in the coming years in our field of activity, because companies increasingly need to focus on their customers. Customer loyalty is a decisive competitive factor, and that loyalty can be consolidated only through excellent service.” In 1987, PIDAS as hardware supplier was launched for the customers of POLYDATA AG, founded in 1969, in life. Since then the company has evolved constantly. The development of CRM offerings and the development of the call Center-remote-followed initial successes in the information center offshore outsourcing, support services and help desk support. With the beginning of the new millennium, PIDAS entered greater and very successfully in the planning, implementation and operation of service organizations. Today, the customer care company employs five Locations in Germany, Austria and the Switzerland around 280 employees who help customers such as generali, Magna Steyr, Orange, Swisscom and the ORF.